Shipping Policy

Shipping Policy

Last updated: September 10, 2026

D5Tattoo ships physical tattoo practice tools, stencil printers, transfer paper, and related supplies from fulfillment locations in the United States and China.

Supported destinations

We currently ship to Australia, Bhutan, Brazil, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Indonesia, India, Italy, Japan, Mexico, Malaysia, Nepal, New Zealand, Panama, Thailand, Türkiye, and the United States. We do not currently ship outside these destinations.

Fulfillment origins and shipping rates

• United States: Orders are fulfilled from our US warehouse when inventory is available. Economy shipping is free when an order is fulfilled from the US. If an item is not available there, it may ship from our China warehouse and the applicable rate is shown at checkout.
• Other supported destinations: Orders are fulfilled from our China warehouse. The current international shipping rate is US$13 at checkout.

An order containing items assigned to different fulfillment locations may arrive in separate parcels. The final available shipping service and charge are shown at checkout for the selected destination and available inventory.

Processing and delivery

Orders are normally processed within 1–3 business days. Weekends, public holidays, address checks, and unusually high order volume may add processing time.

Delivery to the United States is normally 6–15 business days after dispatch. Delivery times for other supported destinations vary by country, carrier, customs, and local delivery conditions. We do not currently publish a guaranteed international delivery interval. The tracking information sent after dispatch provides the most current estimate. If your order is time-sensitive, contact us before purchasing.

Tracking

A tracking number is emailed after dispatch. Please allow up to 72 hours for the carrier's first scan or tracking update. If tracking has not updated after that time, email d5@d5tattoo.com with your order number.

Import duties, taxes, and currency

Import duties, taxes, brokerage fees, and other customs charges are not included in product prices or shipping rates. They may be collected by the destination country's authorities or the carrier and are the customer's responsibility unless checkout explicitly states otherwise.

Orders are processed in US dollars (USD). PayPal, your bank, or your card issuer may apply its own exchange rate or currency-conversion fee.

Address changes

Contact us immediately if the shipping address is incorrect. Once an order has been handed to the carrier, we cannot guarantee that the address can be changed or the parcel redirected. Customers are responsible for delays or loss caused by an incorrect address submitted at checkout.

Lost, damaged, or incorrect orders

Report visible damage, missing items, or an incorrect item within 7 business days of delivery. Include your order number, photos of the item and packaging, and the shipping label. If a parcel appears lost, contact us after the estimated delivery window has passed. We will investigate with the carrier and, when the claim is confirmed, arrange a replacement or refund as appropriate.

Support

For shipping help, email d5@d5tattoo.com.