Shipping Policy

Shipping Policy

D5Tattoo ships tattoo practice tools, stencil printers and related supplies to customers in the United States and other supported destinations.

Where orders ship from

Orders may be fulfilled from our current fulfillment location in China or another active fulfillment location. The origin shown in your tracking information may vary by product and stock availability.

Processing time

Orders are normally processed within 1–3 business days. Weekends, public holidays, address checks and unusually high order volume may add processing time. If a material delay affects your order, we will contact you by email.

Estimated delivery to the United States

Standard delivery is normally 6–15 business days after dispatch. Delivery estimates are not guarantees and can be affected by carrier, customs, weather or address issues. Faster paid services may be shown at checkout when available.

Tracking

A tracking number is emailed after the order is dispatched. Please allow up to 72 hours for the carrier’s first scan or tracking update. If tracking has not updated after that time, email d5@d5tattoo.com with your order number.

Address changes

Contact us immediately if an address is incorrect. Once an order has been handed to the carrier, we cannot guarantee that the address can be changed or the parcel can be redirected. Customers are responsible for delays or loss caused by an incorrect address submitted at checkout.

Lost, damaged or incorrect orders

Report visible damage, missing items or an incorrect item within 7 business days of delivery. Include your order number, photos of the item and packaging, and the shipping label. For a parcel that appears lost, contact us after the estimated delivery window has passed. We will investigate with the carrier and, when the claim is confirmed, arrange a replacement or refund as appropriate.

Customs and import charges

International orders may be subject to import duties, taxes or customs charges set by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.

Support

For shipping help, email d5@d5tattoo.com.